THIRD-PARTY OR INTERNAL SERVICE OPERATIONS
Original Health Distribution LTD. operates with a comprehensive set of structured, competitive advantages designed to enhance internal efficiency and elevate partner performance. Our operational model is based on a hybrid structure combining internal services with outsourced professional functions, ensuring controlled, consistent, and optimized operations across the country. This framework allows us to maintain high levels of quality while responding quickly to the evolving needs of the market.
We are committed to providing Canadians with natural health products that meet regulatory standards and align with market expectations. This commitment is supported by exceptional customer service for both retailers and suppliers. Management follows a strict policy of employing only the most qualified professionals in account management, customer service, logistics and marketing. This strategic approach ensures uniformity, transparency, and predictable operational outcomes.
With nationwide coverage, our internal and external account managers work collaboratively to monitor customer needs, support retail operations, analyze market demands, and maintain ongoing communication between departments. Our sales network includes approximately fifty collaborators, supported by three account managers responsible for maintaining operational consistency. All account managers in Quebec and other regions are fully bilingual.
Our customer service team consists of nine trained professionals who handle all aspects of client interaction, including order support, logistics tracking, promotional coordination, catalog updates, and product information. This bilingual department ensures smooth operational flow and fast resolution times.
Two directors oversee administrative, structural and commercial operations, supported by a dedicated sales analyst responsible for market data interpretation, performance optimization and forecasting. All field representatives are equipped with laptops and smartphones, giving them immediate access to product information, inventory details, marketing presentations and internal databases.
Our internal and outsourced service offerings include:
- National and international market focus
• Product launch and market deployment expertise
• Website and online store support and hosting
• Structured relationship building with retailers, suppliers and representatives
• Video advertising production for all product categories
• Online advertising and media-based promotional support
• Industry-recognized catalog
• Sales territory management support
• Printing services for business cards and promotional materials
• Transparent reporting for retailers, suppliers and representatives
• Next-day delivery for major clients in Quebec and Canada
• Marketing and after-sales expertise
• Technical support for therapeutic tools via the Magickey Teknik Global Academy
• Continuous catalog development to include industry innovations
Through this structured service delivery model, Original Health Distribution LTD. maintains stability, operational consistency and high-level professionalism across all channels, reinforcing our position as a reliable and competitive leader in the natural health sector.
